Manage negative reviews and feedback

You’ve received your first bad or negative feedback from a buyer – what now? This short video will guide you through the process of dealing with negative or bad feedback (or reviews) whilst offering advice, tips and tricks along the way. I’ll also talk about how to avoid negative or bad feedback in the first place.

We all know how negative or bad feedback (or reviews) can influence buying decisions and research shows that 11% of e-commerce customers research the seller, company or platform before buying. Starting any new business can be daunting is I hope this Etsy tutorial make that process a little easier.